These 5 collection tips and techniques will help you get your invoices paid on time without upsetting your customer. Getting angry with customers rarely gets a positive result – it often has the opposite effect.
To avoid having unpaid or overdue invoices, the key is to get customers to like you. Just the same as ‘if people like you they buy from you’, when people like you, they’re much more likely to pay you too. Makes sense really doesn’t it?
Getting customers to like you is one of the best collection tips I can give to a small business owner.
1. HOW TO MAKE SURE YOUR CUSTOMERS LIKE YOU
How do you get customers to like and pay you? It’s easier that you might think…
In my business we found that customers liked us because we gave them ‘World Class” service. We made sure we understood exactly what our customer wanted from us. Then we provided exactly that. Not more or less, just exactly what they wanted.
We all love good service and your customers are no different. You’ll have happy, friendly, satisfied customers. They’ll get to like you and put your invoice at the top of the payment pile.
Next, make it easy for your customer to pay on time. For example, check out your invoices…
2. WHY ARE SOME INVOICES MORE LIKELY TO GET PAID ON TIME?
52% of invoices are incorrect and will never be paid. Perfect invoices are much more likely to get paid on time. Make sure your invoices are 100% perfect.
It’s been proven. Queries on invoices are one of the main reasons customers don’t pay on time.
No-one will pay an invoice when there’s a query outstanding. To avoid overdue invoices, send your customer a perfect invoice.
3. COLLECTION TIP: RESOLVE QUERIES SUPER-FAST
Even when you check your invoices before you send them out, the odd mistake can still occur.
If your customer does raise a query on an invoice, chances are they will only pay when it’s resolved. Even if it’s not your mistake, make it a priority to rectify the problem super-fast.
As soon as the problem is resolved you can easily and comfortably ask for payment, especially if you have built a strong rapport with your customer while resolving the problem
4. HATE COLLECTION CALLS? HERE’S AN INSIDER SECRET…
Make a call BEFORE the invoice is due for payment
In my business, we made a ‘Courtesy Call’ at least 2 weeks before the invoices was due for payment. It was a customer service call to confirm that the customer had received the invoice and all details of delivery or service were correct.
Making this type of call is an insider secret. If you use this collection tip, your customer will like you for making sure they are happy and they’ll remember you when it’s time to pay invoices.
It’s a really cool debt collection technique that not many people know. You can get ahead of your competitors using the courtesy call.
5. IN DEBT COLLECTION, KNOWLEDGE IS POWER
Whenever you contact your customer, for best results have all the information about them and their order in front of you. You’ll look like an expert when you can answer any questions or queries your customer might have.
Being knowledgeable about your customer’s business shows you care – more reason for your customer to like you and pay your invoices first.
If you don’t know the answer, ask them to “just hold on a second” while you find the answer. For example, you could say
” just hold on a second Mary while I call down to the warehouse and see if I can get an answer on that straight way for you”.
If you can resolve a query ‘on-the-spot’, it saves time. Having to call back causes delays and invoices become overdue – and we all want to get paid on time!
If you follow these collection tips and make a call before the due date to make sure your customer is fully satisfied, you’ll find that customers will appreciate your good service. They’ll get to like you and pay you on time.
If you have any questions or frustrations about getting customers to pay on time, write and let me know. I’m waiting to help you Get Paid!
Are Late-Paying Customers Driving You Crazy And Sending You Broke?
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